Return & Refund Policy

At Livrnr, your satisfaction means everything to us. If for any reason you are not completely happy with your decorative lighting purchase, we’re here to help make it right.

Return Policy

We accept returns within 30 days of the delivery date. To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, undamaged, and in original condition

  • It must include all original packaging, accessories, and inserts

  • A receipt or proof of purchase must be provided

⚠️ Non-Returnable Items:
Some items may not be eligible for return due to health, hygiene, or clearance restrictions. These include:

  • Customized or personalized lighting

  • Final sale or discounted items

  • Open-box or used items

How to Request a Return

To initiate a return:

  1. Email us at help@livrnr.com with:

    • Your order number

    • The item(s) you wish to return

    • A brief explanation or reason

  2. If your return is approved, we’ll send you detailed return instructions and the return shipping address.

❌ Items sent back without prior authorization will not be accepted or refunded.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping, unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

  • Shipping charges from the original order are non-refundable, unless the return is due to our error.

Refunds

Once we receive and inspect your return:

  • You’ll be notified via email of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or credit card statement.

  2. Contact your bank or card issuer—processing times can vary.

  3. If it’s been more than 10 business days and you still haven’t received your refund, please contact us at help@livrnr.com.

Exchanges

We only replace items if they are defective, damaged, or significantly not as described. If you need an exchange for the same item, contact us within 7 days of delivery at help@livrnr.com with photos and details.

Damaged or Incorrect Items

If your item arrives damaged, defective, or wrong, please contact us within 7 days of delivery with:

  • Clear photos of the item and packaging

  • Your order number

  • Description of the issue

We will offer a free replacement or refund based on your preference.

Contact Us

If you have any questions about returns, refunds, or exchanges, we’re here to assist:

  • Email: help@livrnr.com

  • Phone: +1 (703) 356-7103

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

  • Return Address:
    1603 Becontree Ln, Apt 3A
    Reston, VA 20190-4095
    United States